At Catit Store, we want your shopping experience to be as smooth as your cat’s purr! Below you’ll find all the details about our shipping options and our hassle-free return policy designed with your feline friend in mind.

🚚 Shipping Information

We ship worldwide (excluding some Asian and remote areas) because every cat deserves premium products, no matter where they live!

Shipping Options:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 days after dispatch
  • Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 days after dispatch

Order processing time: 1-2 business days before your package begins its journey to you and your feline companion.

🔄 Our Purr-fect Return Policy

We understand that cats can be… particular. If a product isn’t quite right for your finicky feline, we’ll make it right!

Return Basics:

  • Return window: 15 days from delivery date
  • Free exchanges on most items
  • Simple process – easier than bathing a cat!

Non-Returnable Items (for health and safety reasons):

  • Opened packages of Catnip & Grass
  • Opened Dental & Breath Care products
  • Opened packages of Dry Food & Treats

How to Return an Item (in 3 Easy Steps):

Step 1: Initiate Your Return

Within 15 days of receiving your order, email us at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund

Sample Email:

Subject: Return Request for Order #12345

Hello Catit Team,

I'd like to request a return for my recent order (#12345).
The item(s) I'm returning: [Product Name(s)]
Reason for return: [Too small, not as expected, etc.]
I would prefer: [Refund/Exchange for [Product Name]]

Please send me the return instructions at your earliest convenience.

Best regards,
[Your Name]

Step 2: Package Your Items

Once approved, pack your return with the same care you’d use with a fragile cat toy:

  • Include all original packaging and accessories
  • Items must be unused and in resellable condition
  • For beds and furniture: please repackage as securely as possible

Step 3: Ship Your Return

We’ll provide a return shipping label for US customers. International customers may need to cover return shipping costs.

Return Address:
Catit Store Returns
2905 Custer Street
Altoona, US 16601

Refund Process

Once we receive and inspect your return:

  • Refund timing: 3-5 business days after processing
  • Refund method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs: Original shipping fees are non-refundable

Exchange Process

Want to exchange for a different size or product? No problem!

  • Follow the standard return process above
  • Specify your desired exchange item in your email
  • We’ll ship your new item once we receive the return
  • Price differences will be charged/refunded as needed

🐱 Need Help?

Our customer care team moves faster than a cat chasing a laser pointer! Contact us at:

We’re happy to help with any questions about returns, exchanges, or finding the perfect product for your purr-fect companion!

🐾 Thank you for shopping at Catit Store – where your satisfaction is guaranteed, and your cat’s happiness is our top priority! 🐾