At Catit Store, we understand that even the most carefully chosen products might not always be the perfect fit for your feline friend. That’s why we’ve created a hassle-free returns process that’s easier than convincing your cat to try a new bed!

Our Return Promise

We stand behind our premium cat products with the same confidence we have in our automatic feeders and calming care solutions. If you or your cat aren’t completely satisfied, we’ll make it right with:

  • 15-day return window from delivery date
  • Free exchanges on most items
  • Simple process – no cat-herding required!

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Catnip & Grass (opened packages)
  • Dental & Breath Care products (opened)
  • Food & Treats (opened packages of dry food)

These exceptions follow industry standards for pet care products and help us maintain the highest quality for all our feline customers.

How to Return an Item

Returning an item is easier than teaching a kitten to use a scratching post! Just follow these steps:

Step 1: Initiate Your Return

Within 15 days of receiving your order, email us at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund
Subject: Return Request for Order #12345 Body: Hello Catit Team, I’d like to request a return for my recent order (#12345). The item(s) I’m returning: [Product Name(s)] Reason for return: [Too small, not as expected, etc.] I would prefer: [Refund/Exchange for [Product Name]] Please send me the return instructions at your earliest convenience. Best regards, [Your Name]

Step 2: Package Your Items

Once approved, pack your return with care (like you would with a fragile cat toy!):

  • Include all original packaging and accessories
  • Items must be unused and in resellable condition
  • For beds and furniture: please repackage as securely as possible

Step 3: Ship Your Return

We’ll provide a return shipping label for US customers. International customers may need to cover return shipping costs.

Ship to:
Catit Store Returns
2905 Custer Street
Altoona, US 16601

Refund Process

Once we receive and inspect your return:

  • Refund timing: 3-5 business days after we process your return
  • Refund method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs: Original shipping fees are non-refundable

Exchange Process

Want to exchange for a different size or product? No problem!

  1. Follow the standard return process above
  2. Specify your desired exchange item in your email
  3. We’ll ship your new item once we receive the return
  4. Price differences will be charged/refunded as needed

Need Help?

Our customer care team moves faster than a cat chasing a laser pointer! Contact us at:

Email: [email protected]
Response Time: Within 24 hours (except weekends)

We’re happy to help with any questions about returns, exchanges, or finding the perfect product for your purr-fect companion!

🐾 Thank you for shopping at Catit Store – where your satisfaction is guaranteed, and your cat’s happiness is our top priority! 🐾